Support | Voima

Contact us

Email [email protected] and we’ll reply as soon as we can, usually within 2 working days. It helps to include your iPhone model, iOS version and the Voima version (Settings, at the bottom), and a screenshot if something looks wrong.

Common questions

Voima Pro and subscriptions

How do I restore my Voima Pro subscription?

Open Settings → Voima Pro → Restore purchases. Make sure you’re signed in with the same Apple Account you used to subscribe. Restoring is free.

How do I cancel or change my subscription?

Subscriptions are handled by Apple. In Voima tap Settings → Voima Pro → Manage, or on your iPhone go to Settings → [your name] → Subscriptions. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. If you cancel during the 7-day free trial, you won’t be charged. Deleting the app doesn’t cancel a subscription.

How do I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com and choose Voima.

How many AI uses do I get?

The free version has no AI uses. Voima Pro (and its 7-day free trial) gives up to 10 AI uses a day, which reset at midnight UK time. A long takeaway menu can count as more than one use. Barcode scanning, entering food yourself, saved meals and adding machines by hand don’t use AI.

What happens to my history if Pro ends?

Everything you logged stays in your history to look at. Logging on Pro machines and features needs Voima Pro again.

Using Voima

Are the calories and macros exact?

No. Nutrition figures, calorie targets and calories burned are estimates. AI estimates from photos can be wrong, so check and edit them before saving. A clear photo from above in good light works best.

The barcode isn’t found.

Not every product is in Open Food Facts. Scan the label instead (Pro) or enter the numbers yourself.

How do I set up the Apple Watch app?

The watch app is part of Voima Pro. Make sure your watch is paired and Voima is installed on your iPhone. In the iPhone’s Watch app, go to My Watch → Voima → Install. Open Voima on your iPhone once, with your gym picked, so it sends your machines to the watch. You can check the connection in Settings → Gym → Apple Watch.

Apple Health isn’t showing my data.

Open the Health app → your picture → Apps → Voima, and turn on the categories you want. Sleep and workout calories need an Apple Watch or another device that records them.

The flame isn’t filling.

Active calories come from Apple Health. Connect it in Settings → Apple Health and allow Active Energy. Without Health, only the cardio and classes you log count.

I don’t get any notifications.

Open the iPhone Settings app → Voima → Notifications and turn on Allow Notifications. Check Focus and Do Not Disturb, and the reminder switches in Voima.

I changed the language and nothing happened.

Close Voima (swipe it away) and open it again.

My gym doesn’t get updates.

Updates only come to gyms added with Find your gym. Turn on Settings → Community → Gym update notifications.

Your data

How do I back up or move to a new phone?

Settings → Back up or restore your data (Voima Pro) makes a single backup file you can save to iCloud Drive or Files, or AirDrop, and restore on another iPhone. Voima Pro comes back with Restore purchases.

How do I delete my data?

On your phone, Settings → Reset app deletes everything Voima stores on your iPhone. Settings → Delete my server data deletes your AI usage records and community data on our server straight away. You can also email [email protected] with the subject “Delete my data”; if you have Voima Pro, include the order ID from Apple’s receipt email.

Is my health data shared?

No. Apple Health data stays on your iPhone. It is never sent to our server or anyone else, never sold and never used for advertising.

User guides

Illustrated guides, also inside the app under Settings → Help & guides.

Run a gym or work as a PT? See Voima for gyms.